Values & Mission
TVG FARM SERVICES
TVG COMPANION ANIMALS
TVG PORTLAND & HEYWOOD
The Vet Group is a leading provider of integrated animal health solutions within the South West region of Victoria with more than 70 years of local experience & more than 280 years combined veterinary experience. With a commitment to continuing education, training, & research, we strive to offer our clients proven solutions & up-to-date advice, veterinary services, & animal health products. We apply the latest science from around the globe & the world’s most progressive universities & distil this knowledge into practical solutions tailored to a client’s circumstances.
Our company presently has over 29,000 clients registered on our POS system & covers services provided by both companion, production animal and export teams located at our Wollaston, Allansford, Timboon, Simpson, Portland, Heywood & Smithton Tasmania clinics.
This places us at the heart of a rapidly growing regional area, & in the centre of Australia’s most productive dairy area producing a quarter of the Nation’s milk. These clinics enable us to service the entire Great South Coast Region & beyond. From these locations, we extend our service reach to other parts of Victoria, interstate & overseas.
As a locally owned company, we have a vested interest in ensuring our business understands client needs & priorities within the communities we operate. Our success depends on their success. We pride ourselves on having staff at our clinics that are customer focused, & who understand veterinary care in the context of both your beloved pets & farm animals
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HOW WE CARE
The Vet Group is a veterinary group and we believe in assisting our clients with the care of their animals and the environment which they reside.
The Vet Group recognises our responsibility to help protect the planet and the environment that we work in. As a group, we are committed to minimising the impact our veterinary clinics has on the environment and supporting those who are working to improve global environmental sustainability.
The Vet Group is committed to re-cycling and avoiding waste where ever possible.
The Vet Group has partnered with Zoetis on the recycling of Teatseal syringes. Farmers have been encouraged to bring back to our clinics their used Teatseal syringes and The Vet Group will assistance from Zoetis will forward these used syringes to appropriate recycling companies so that the plastics can be re-used. Great example of our commitment to sustainability.
RECYCLE YOUR TEATSEAL HERE
The Vet Group will offer a proactive full-service model that is built around preventative based medicine delivered through a consultative advice approach, which includes education & training to ensure we deliver the best in class veterinary services & the supply of product that requires a high level of technical advice, welfare & stewardship so that we can meet the individual needs of our clients & their animals.
The Vet Group works to be the most trusted & respected veterinary care provider in our community by administering the best possible medical & emotional care & giving outstanding customer service to every patient & client at every visit.
Our company values define us as a business. They underpin all of what we do & guide us in our day-to-day activities. We acknowledge that our team is made up of individuals who have different responsibilities, strengths & weaknesses. We embrace these differences & stand by one another knowing our core values & goals are the same. As a team we can achieve much more together than we can as individuals. The values that define us are as follows:
We base our service delivery to clients on the foundation of veterinary science. Proven solutions that work for our clients & that add value. This is a core philosophy of our entire team. Every service & product we provide is approached in this manner coupled with a commercial focus to ensure the success of our clients.
Every workplace is unique, & employers & employees can show respect in different ways. There are some universal ways to show respect in the workplace & improve the levels respect within your team:
We aim to make The Vet Group a professional & enjoyable place to work for our staff. We see ourselves as part of the local community & encourage all our staff to share this sentiment. As such, we regularly support a broad range of events, clubs, & community initiatives. It’s our way of giving back to the community that provides us with so much support.
We do not take short cuts – we do things the right way, the best way, first time round producing better outcomes for our clients & their animals. At times this might mean we take a little longer, or we use different equipment, or even we tackle those tough challenges as a team rather than individuals. In the long run, doing it once & doing it right is our approach which we are proud of
Veterinary science is about solving complex problems & we never rest until we have done everything within our means to help deliver quality outcomes for clients & their animals.
HOW WE GET INVOLVED IN OUR COMMUNITY AND CONTINUE TO HAVE A POSITIVE IMPACT
The Vet Group is proudly locally owned and operated. We see ourselves as part of the local community and encourage all of our staff to share this sentiment. As such, we regularly support a broad range of events, clubs and community initiatives. It’s our way of giving back to the community that provides us with so much support.
Over recent years we have supported the following community events and organisations below. For information on sponsorship of other enquiries, please email email@example.com.
Heytesbury Rebels Cricket Club
Middle Island Penguin Project
Simpson Football Netball Club